Terms of Service

This agreement is a legal contract between you and Shenlong VPN (the 'Service Provider') governing your download, installation, and use of the App and related VPN services.

By downloading, installing, or using the App, you confirm that you have read and accepted this agreement. You may not copy, modify, rent, sell, reverse engineer, extract source code, translate app text, or create derivative versions without authorization. Intellectual property rights in the App, trademarks, interfaces, documentation, and service content belong to the Service Provider or its licensors. We may adjust features, plans, or prices to maintain service quality and will provide notice where reasonable. You are responsible for protecting your device, account, and password, and should avoid jailbreaking, rooting, or installing untrusted plugins that may create security risks.

This Service integrates some necessary third-party services (such as Google Analytics, Firebase Crashlytics, etc.). During use, you are simultaneously bound by the respective terms of service of these partners.

Service availability depends on a stable network environment, device condition, and third-party infrastructure. The Service Provider is not responsible for failure caused by unpaid carrier service, weak signal, carrier restrictions, roaming charges, device failure, or user configuration errors. Mobile data charges may apply outside Wi-Fi. Before roaming, confirm that you have authorization from the bill payer and understand carrier fees.

Users are responsible for their own conduct and must comply with applicable laws. Although we try to provide accurate route status and service information, some data may come from third-party networks or providers, and we are not responsible for indirect losses arising from such data. To maintain compatibility and security, the App may release updates from time to time, and you agree to install current versions when necessary. After service termination, you must stop using and delete the App.

Software Non-Refund Policy

Thank you for choosing Shenlong VPN. Before purchasing, please read this refund policy carefully and use the free tier or support consultation to evaluate whether the service fits your needs.

Non-Refund Policy: Digital services, software licenses, and subscription benefits are considered delivered once activated and are non-refundable unless required by law or explicitly stated by the platform.

Product Evaluation: We encourage users to test free access, read setup guidance, or contact support before purchase to confirm client compatibility, route performance, and plan limits.

Customer Support: If you encounter connection, account, or client issues while using Shenlong VPN, contact our support team and we will help troubleshoot.

Technical Issues: If occasional technical issues affect use, we will try to resolve them or provide alternative routes, but this does not automatically create a refund entitlement.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing or continuing to use Shenlong VPN, you acknowledge and agree to this non-refund policy.

If you have questions about this refund policy, please contact Shenlong VPN support for clarification.

This agreement may be updated periodically, and changes become effective after publication. Continued use of the Service means acceptance of the updated terms. For questions about Shenlong VPN service terms, email [email protected].